Terms and Conditions
Reservation Policies & Contract
Listed below are the reservation policies and rental contract that you acknowledge and agree to comply and abide by during your stay with us at Smoky Vistas.
We are looking forward to your upcoming stay with us!
Age Requirement: You must be at least 21 years of age or older to rent a one-to-two-bedroom cabin or condo on our rental program. We require an age of 25 for 3-bedroom properties and larger. Upon check-in, we reserve the right to refuse service with all monies forfeited if any discrepancies in our policies are suspected.
Reservation Policy: A photo ID is required of registered guest. Smoky Vistas reserves the right to refuse rental to any individual or group. Please send a copy of your driver’s license to the following: [email protected]. The ID must be for the registered guest who is responsible for the property. The rental agreement MUST be electronically signed along with your credit card slips prior to check-in. It is a crime to obtain this rental under false pretenses. The use of property shall not be as such to disturb or offend neighbors. Smoky Vistas reserves the right to terminate this Agreement and ask disruptive guests to vacate the property without issuing a refund. We do require a signed copy of this Rental Agreement prior to check-in. Please be advised rental investment properties are individually owned. On rare occasions cabin rental investment properties are sold and management responsibilities are transferred. Smoky Vistas reserves the right to move your reservation to a comparable property if necessary due to previously described scenario, or if a problem with the original property prohibits guests from occupying the unit. Rental rates and specials may change, but you agree to be bound by the rates and specials in effect at the time of reserving the property. Any communication about a reservation, even after departure, must only be with the guest named on the reservation.
Minimum Night Stays: We have a 2-night minimum on most reservations. During peak seasons, holidays, or other times of the year, minimum nights required may be more. Exceptions will be made if nights rented fall between two other reservations and the minimum number of nights are not possible. This type of reservation cannot be booked online and must be booked by calling our office at 865.280.1616.
Please Note: In observance of these two national holidays no reservations will be scheduled for Arrival or Departure on Thanksgiving and Christmas Day!
Deposits & Final Payments: All deposits are non-refundable for any reason (deposit means your initial payment to reserve the reservation and any other money paid toward reservation). For cancellation of reservation, refer to “Cancellations and Early Departures”. Deposit for each reservation is 50% of total charges, unless booking 30 days prior to arrival which 100% of booking will be due.
If guest(s) would like final payment to be charged to any other credit card, other than the one the reservation is made with, then it is the guest(s) responsibility to phone in the other payment(s) or make alternative arrangements on or before 30 days prior to guest arrival. Otherwise, we will automatically charge the balance due to the original credit card on file. If unable to charge balance due to credit card on file, we will make every effort to contact guest for final payment, as reservations not paid in full by the minimum days listed above prior to arrival, are subject to cancellation without notice or refund. If reservation is made within the minimum days of arrival as listed above the entire balance is still required and will be charged in full at the time of booking.
Important Notice: Guest(s) payments may or may not be held in an interest-bearing Escrow Account with all interest proceeds going to Smoky Vistas pursuant to the provisions of the Tennessee Code Annotated 62-13-104(b)(3), Subdivision (D)(i)
Confirmation: Confirmation of the reservation will be emailed upon receipt of deposit to email address provided to Smoky Vistas. Guest(s) should review their confirmation email for accuracy of dates, mailing address, and accommodations. Guest(s) should notify our office at 865.280.1616 of any discrepancies in the reservation immediately upon receiving the confirmation email.
Cancellations and Early Departures: You have the option to purchase trip insurance or the Cancellation Agreement. Without either, absolutely no refunds. If you have any concerns regarding the possibility of cancellation or rescheduling for any reason, we strongly urge you to purchase the Cancellation Agreement to protect you against any and all unforeseen events. The Cancellation Agreement amount is 10% of your total reservation and enables you to receive a full refund (less the 10% Cancellation Agreement amount and the Administration fee). In order to receive a refund, you must cancel the reservation at least 30 days prior to arrival.
Once inside the minimum required days listed above you may still cancel the reservation. However, your deposit amount (less the deposit Cancellation Agreement and Administrative fee) will be placed in an interest-bearing escrow account, and you will have up to six months to rebook the reservation using that deposit amount. Please note when booking your new reservation, you will again have the option to purchase the Cancellation Agreement and the amount will be based on the new reservation total. When purchasing the Cancellation Agreement a second time, does NOT allow you a refund at any point. You may cancel the reservation as previously described, but this requires that you reschedule your reservation within six months. If at any point you cancel the rescheduled reservation you will NOT be refunded. You will only be offered another six months to reschedule. A No Deposit Agreement will be made available to you on the third attempt to reschedule your reservation. Absolutely no refunds for early departures for any reason including weather and/or road conditions.
Changes to Reservations: You may add additional nights to your reservation at any time (subject to availability). You may make one date or property change to your reservation without penalty. The change must be made at least 30 days prior to your arrival. Once inside this time period, absolutely no changes may be made unless you have previously purchased the Cancellation Agreement.
Check-In Procedures: Check-in begins after 4pm EST. Please note: Smoky Vistas does NOT guarantee a 4pm check-in time. Due to our high standards of cleanliness, the possibility of unforeseen circumstances, and/or on particularly heavy arrival dates, check-in times could be delayed. We ask for your patience and suggest you have alternate plans for a few hours in case your property is not ready upon arrival. If you are in the area prior to 4pm please feel free to call us at 865.280.1616 to see if your property is ready for check-in. If the property is clean and ready, we will be happy to allow you to check-in to your reserved property. If the property is not ready, we will request the best contact number and call you as soon as the property is reported available for check-in.
2 Hour Guarantee: We offer a two-hour guarantee from the time you arrive to your cabin to inspect your property. Please make sure everything is to your satisfaction. If there is anything to report that is unsatisfactory or damaged, please do so at this time. If the property is not as you expected or you are dissatisfied, we will try to relocate you to another property or find a comparable property. However, this does not mean that you will receive a full refund. After the first two hours, it is assumed you are accepting the accommodations as satisfactory and there will be no refunds or adjustments to your reservation for any reason. Any issues that arise during your stay do not fall within this guarantee and should be reported immediately to the office for resolution. Smoky Vistas will attempt to resolve the issue first before proceeding accordingly.
Check Out Procedures: Check-out time is 10am EST and is strictly enforced. Unless prior arrangements have been made, any guest who does not vacate the rental property by 10am will be assessed a late check-out fee at the rate of $75 per hour (no pro-rates extended for unauthorized late checkouts). The check-out procedures are as follows:
– The night before please place all dirty dishes in the dishwasher and start the cycle. This
allows the dishes to be clean the following morning to be put away prior to your
– Place all dirty towels and sheets in the closest bathroom to the front door.
– Place all trash in receptacles. If property has bear proof bins, make sure the receptacle is
– If any furniture was moved, return it to its original location.
– Turn off all lights and small appliances.
– Ensure all windows and doors are closed and locked.
– Set thermostat to 65 degrees during winter months and 75 degrees during summer
Please respect check-out time as we need the time to prepare the property for the next guest’s arrival.
Directions & Access to Property: We will give you directions to Sevierville, TN coming from north, south, east, and west. Once in Sevierville, you have the option of inputting the property’s address into your GPS system, or using the written directions sent to you in your email prior to arrival. We do NOT give out the physical address to the property until day of arrival.
Fees: In accordance with our commitment to excellence and the Sevier County Health Department, all hot tubs are cleaned and treated prior to each arrival. All properties are cleaned and inspected prior to each arrival as well. Therefore, a departure cleaning fee is charged to each reservation and ranges (dependent on property and size) $0 (1 bedroom) to $0 (8 bedroom or largest size property).
– Each reservation is charged with an Administrative Fee of $55. This fee covers processing expenses, credit card processing, etc.
– If reserving a cabin with a private swimming pool, an additional Pool Fee of $75 will be added to the reservation, to help with the cost associated in maintaining a private swimming pool. For extended stays (5+ day) the Pool Fee is $125 and please be aware a pool vendor will stop by during your stay to inspect and treat the pool accordingly. The water in the heated pool is lukewarm and should be 78-82 degrees.
– Non-Refundable Damage Waiver Fee: In lieu of a normal security deposit there will be a damage waiver fee applied to each reservation. The damage waiver covers up to $10,000 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. This does not cover non-accidental damage to furniture and electronics (i.e., damaged television, broken DVD player, broken bed frame, broken sleeper sofa, etc.). Damage fee is as follows:
– 1 – 7+ Bedrooms – $55
– Guest(s) will be responsible for all intentional or reckless damages, and the credit card on file will be charged. Guest also authorizes Smoky Vistas to charge any expenses relating to intentional or reckless damage, cleaning of property beyond normal clean (Ex. Heavy partying, trash, etc.), or theft of any property from the unit to the credit card on file for that property. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said property will be charged to the credit card on file, no matter who in the group caused the damage.
If guest has excessive trash during their stay, guest can call the Smoky Vistas office and request a trash pick-up. Guests are responsible for mid-stay trash pickups at the rate of $25 per request. Guest authorizes Smoky Vistas to charge trash pickups to the credit card on file.
Acceptable Forms of Payment: Guest is responsible for all rental rates, taxes, and fees. We accept VISA, MASTERCARD, DISCOVER, AND AMEX, as well as travelers’ checks, cashier checks, and money orders. Personal, business, or church checks will not be accepted unless received at least 30 days prior to arrival. Returned checks will result in a $25 fee.
Tax-Exempt Reservations: A Tennessee tax-exempt certificate (for those in the State of TN) or a 501c3 tax-exempt certificate (for those out-of-state) must be provided by any group wishing to claim tax-exemption. WE CANNOT ACCEPT AN OUT-OF-STATE TAX FORM. To obtain the out-of-state 501c3 certificate please contact the Nashville, TN Revenue Office at 800.342.1003. It takes 7-14 days to approve a new application for tax exempt status. For these types of reservations several criteria must be met as required by the state of Tennessee: (1) The reservation must be made in the name of the organization. (2) Payments must be made by a form of payment showing the organization’s name – i.e., credit card issued to organization or check with name of organization (so long as it is received 30 days prior to arrival). Please be aware we are required to ensure these types of reservations are paid with funds from the organization and as such we must provide to the state documenting these payment types. (3) The group name on the tax-exempt certificate must match all of the above. Request for tax-exemption must be made at the time of booking. A valid tax-exempt certificate (as stated above) must be submitted to Smoky Vistas no less than 10 days after the reservation has been made. Accommodations: All properties are individually owned. Each property reflects the property owner’s preferences. Smoky Vistas cannot be held responsible for any changes made by the owners in furnishings or amenities supplied. All guests shall inspect and be familiar with the proper use and application of all items in the property prior to using them.
Cabin Equality: All properties are not created equal in luxury with each property being individually owned. In an attempt to have properties in a wide variety of price ranges and to fit everyone’s budget, we do offer properties classified from budget to luxury. The properties are priced accordingly. A budget property is not going to be as plush as other properties and will not be as expensive. If you rent a budget property and are dissatisfied when you arrive, we will not credit or refund any portion of your trip for any reason. Based on availability, you may be able to upgrade your reservation to a nicer property. If you choose to upgrade, you will be charged the difference of the property at the current season rate plus the cleaning fee of both properties (if you have stayed 1 night or more in original property booked prior to moving to new property).
Be advised a budget property is priced according to based on the age of the property and/or lack of amenities.
Cabin Supplies: Each rental property is provided with a complimentary STARTER supply of bed linens, towels, wash cloths, shampoo, conditioner, toilet tissue, paper towels, garbage bags, dishwashing liquid, and detergent for dishwasher. Once you have depleted the provided items, you are responsible for purchasing any additional items. We do not provide extras from our office after your check-in. Please refresh your soiled linens using the property’s washer and dryer (laundry detergent not provided) or you may bring your soiled linens to our office and exchange them for fresh linens. WE DO NOT PROVIDE DAILY MAID SERVICE.
Recommended Items to Bring: Please be aware that you are supplied with a starter roll of toilet paper in each bathroom and one roll of paper towels in the kitchen. Additional rolls of toilet paper and paper towels, laundry detergent, additional dishwasher tabs, or detergent, beach towels for use of hot tub and/or pool, charcoal for grill (please check amenity list for your unit if it has a charcoal or gas grill which propane is provided for gas grills, aluminum foil, coffee filters, salt and pepper, coffee, plastic wrap, and extra blankets if more than one per bed is desired.
Hold Harmless Agreement: The guest agrees to indemnify and hold Smoky Vistas and/or the cabin owner(s) harmless from any and all claims, including those of third parties, arising out of or in any way related to a guest’s use of the premises or the items of personal property provided therein. All guests assume the risk of injury, death, or other losses related to any recreational activities or use of the premises, or loss of enjoyment resulting from weather or inoperable appliances, amenities, and/or equipment (including hot tub, Jacuzzi, internet access, barbecue grills, electronic games, water, heat and air, etc.) and will hold owner and its agents harmless with respect thereof.
Accidents: In the event there is an accident on rental property, guest agrees to report any incident or accident immediately, at the time of event, on the same day. Smoky Vistas will file an accident report and proceed accordingly.
Damages and Excessive Cleaning: Guest agrees to leave the cabin in an undamaged condition. Guest understands they are solely responsible for and assume all liability for any damages to the cabin during their stay. In the event of damage, theft, or the need for excessive cleaning guest authorizes Smoky Vistas to charge credit card on file to cover the expense to bring the cabin back to its original state prior to their arrival. If damages are considered excessive, we will contact our local police authorities to report the damages as vandalism. A police report will be recorded and considered a crime. Should the guest dispute the charges or the credit limit on the credit/debit card on file is not sufficient to cover the damages/theft/cleaning, Smoky Vistas reserves the right to charge the guest with vandalism and/or pursue collection from the guest with venue being in the count of Sevier, in the state of Tennessee and/or pursue legal action for criminal offense. All reasonable attorney fees will be at the expense of the guest if collection becomes necessary. Any damages or problems not reported by guests upon arrival will be charged to the guest. Any accident or damage to cabin or personal property must be reported within 24-hours of occurrence.
Group Responsibilities: Smoky Vistas requires a group leader and/or chaperone to be present with the group at all times while at the cabin. Noise is to be kept at a reasonable level since other guests may be staying in nearby properties. At our discretion, we may require and arrange for a security service to patrol your property. We will attempt to notify you if this becomes necessary and your group will be charged for this service at $150 per night per property. In the event any complaints are received about the group as a whole, or about an individual within the group, you
will receive only one warning from Smoky Vistas during your entire visit. Continued complaints will result in eviction without a refund. The group is responsible for all damage to the cabin incurred by any member(s). If damage occurs, you will be charged not only for the repairs/replacements as previously described above, but you will also be charged for any refunds or adjustments we are forced to make to other guests’ due to the behavior of your group member(s). The amount involved is completely separate from the master account and you give full authorization to charge the credit card on file or agree to provided us with payment by other means necessary if the card on file declines.
Property Use: Guest agrees the property is to be used and occupied by Guest as a private dwelling and for no other purpose. In the event there is a change in occupancy, the application process and approval from Smoky Vistas is required in advance. No parties, receptions, large gathering, weddings, or similar events are permitted without prior written authorization from Smoky Vistas. If a guest(s) is found to have disregarded this request, Smoky Vistas will ask guest to vacate the property immediately without a refund. A penalty fee could be applied for events such as unauthorized weddings.
Occupancy: In accordance with the State of Tennessee Fire Marshal Code, property occupancy is limited to the maximum number of guests that your property sleeps. Over occupying the property is considered a serious violation of your rental agreement and guest will be asked to vacate the property immediately. Children are counted in the total occupancy unless they are under the age of two. We do not charge a per person rate.
House Parties: If guests are found to be engaged in a party in any of our properties, everyone will be asked to vacate the premises. No refunds will be extended. Guest should be mindful of other neighbors. It is considered a serious offense if guest disrupts the vacation time of other neighbors.
Observance of Quiet Hours: Smoky Vistas considered the disturbance of any guests very seriously. Smoky Vistas wants our guests to enjoy their stay, without the expense of ruining the vacation of others in nearby cabins. Please observe quiet hours beginning at 10pm and ending at 9am. If a noise complaint is received about your group, you will receive only one warning before being asked to vacate the property on the second offense, without a refund. Smoky Vistas will not tolerate guests who do not respect others.
Smoking: Smoking is prohibited. It is NOT permitted inside any of the properties. Smoking is only permitted outside on the deck. Please do not dispose cigarettes on the property grounds. We will charge or pursue a $300 smoking fee if guest smokes inside the property or if guest has smoked outside the property but allowed the smoke smell to enter the property. DO NOT LITTER the grounds, decks, or driveways with discarded cigarettes.
Construction: Smoky Vistas cannot predict construction plans in the area. There may be the possibility that construction projects may be in progress near any rental property during the time of your stay. Therefore, Smoky Vistas has no control in these matters but will review these
instances on a case-by-case basis.
Pets: Some of our rental properties are pet friendly. Please keep in mind that each rental property is an individually owned rental investment property. Be courteous and treat the property as you would your own home ensuring that your pet dog(s) do as well. There is a $55 pet fee per dog with no more than 2 dogs allows in the unit. Dog(s) must be crated when left alone in the property. Leaving your dog unattended in a room with the door shut is not an agreeable or acceptable practice. Accidental damage waiver does NOT cover damages if dog is left uncrated.
The pet fee only covers the entry to the property and does not cover the following:
Urine on floors, carpet, linens, furniture, etc.
Scratched floors, walls, doors, trim, furniture, etc.
Damage to carpet, rugs, blinds, or any other items in property
Excessive pet hair and slobber
Extra cleaning and flea treatments
In the event a guest allows an unapproved or non-allowed animal of any kind of the premises, guest will be assessed an additional, non-refundable $350 fee and may also be the subject to an immediate eviction without a refund.
Pools, Spas, Saunas: Please consult a physician if you have any questions or concerns regarding the use of pool, spa, and/or sauna. Please use at your own discretion and risk. Guest acknowledges and accepts all responsibility for the safety of all individuals, approved and unapproved, including children, while using hot tubs, swim spas, saunas, or pools. Guest understands there is no lifeguard on duty and supervision is their responsibility. Guest agrees to release all liability of Smoky Vistas and the property owner. Guest agrees to report all cleanliness issues regarding hot tubs, swim spas, saunas, or pools upon arrival. Guest agrees to pay a cleaning fee if said cleanliness issues are reported more than 24 hours post arrival. Hot tubs may take up to 24 hours to reheat completely after cleanings. Please leave the hot tub cover on when not in use to allow the water temperature to heat appropriately. Guest should not put any soaps, detergents, or bubble bath into hot tub, swim spas, or pool. The water in the heated pool is lukewarm and should be 78-82 degrees. Please be aware, there will be a charge of $250 for dogs that are found in the pool for excessive cleaning of the pool and pool filters.
Hot Tubs: In accordance with the Sevier County Health Department all hot tubs are cleaned and treated prior to guests’ arrival. Because of the cleaning involved the water may not be warm until later in the evening after your arrival. Please note hot tub usage is at your own risk. Please leave the bromine floater in the hot tub at all times as this helps to continue sanitizing the water during usage. If your hot tub needs cleaned mid-reservation, Smoky Vistas will gladly meet your request for a $50 service fee. There are health risks associated with the use of hot tubs and you should consult your physician prior to using one. Shower with soap and water before and after using the hot tub as some lotions, deodorants, perfumes, etc. mixed with the hot tub chemicals can cause a skin rash. Smoky Vistas assumes no responsibility for any occurrence associated with hot tub usage. Guests with heart disease, diabetes, high or low-blood pressure, or any serious illness and pregnant women should not enter the hot tub. Guests with skin, ear, genital or other body infections, open sores or wounds should not use the hot tub due to the possibility of spreading infection. Children under the age of 12 are prohibited from using hot tub unless accompanied and supervised by their legal guardian. If any residue from items such as bath products, food, alcohol, etc. is found in the hot tub, guests will be charged a cleaning fee no less than $100. DO NOT SIT OR STAND ON HOT TUB COVER. If the hot tub cover breaks, guest will be charged the cost of replacing it. A hot tub cover’s cost depends on size and typically ranges from $350 – $500.
Fireplaces: Fireplaces are seasonal amenities and are not operational from April through September. Gas logs are not to be rearranged for any reason. A $200 minimum charge will be added for those who damage the logs by rearranging them. Occasionally fireplaces need repairs. We do not offer any refunds or relocations for them being out of order. Smoky Vistas will certainly make every effort to repair and/or restore the use of fireplace. Firewood is NOT provided for wood burning fireplaces. Guest will need to purchase firewood from a local convenient store or from Wal-Mart, or grocery stores.
Maintenance Issues: Smoky Vistas performs regular maintenance on all properties and makes every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, water, electricity, telephone, satellites, internet access, fireplaces, etc. may malfunction on occasion. While Smoky Vistas cannot offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as quickly as possible during regular business hours. Please report all maintenance issues immediately by contacting our office at 865.280.1616. Please be respectful that emergencies take precedence over non-emergency issues. We provide after-hour service for emergencies only, such as lack of power, heat, air, water, severe leaks, accidents, and property lockouts.
Installed Property Electronics: Smoky Vistas works hard to provide reliable AV and Wi-Fi setup and equipment, such as boosters and sound systems. Under NO circumstances should a guest ever disconnect electronics or any other technical equipment in the property without the consent of Smoky Vistas. Do not adjust, attempt to rewire, connect or disconnect any items that are in place upon arrival. In the event a system is upset or damaged during your stay, guest will be completely responsible for any technician calls and service charges incurred by Smoky Vistas.
Housekeeping: Each cabin is thoroughly cleaned prior to guest arrival. We do not offer daily maid service. A starter set of linens, towels, soap supplies, toilet paper, paper towels, and shampoo and conditioners are provided. Washer/dryer units are provided for guests to wash linens or towels as needed. Upon arrival, please report any damage or housekeeping issues within 2 hours of arrival.
Inclement Weather & General Refund Policies: Smoky Vistas will do everything we can to ensure your property is ready upon arrival. As in any home, malfunctions occasionally happen. No refunds will be issued for non-working amenities, malfunctions in equipment, early departures, or for any weather or road related conditions. If weather permits guest from leaving on your scheduled check out day, guest will be responsible for the additional night(s) rent plus tax. If guests are scheduled to be in a cabin that is up a steep mountain road that is inaccessible, Smoky Vistas will try and relocate guest to a cabin that is accessible pending availability. If we do not have an alternate property available and you purchased the Cancellation Agreement, you will be able to reschedule your stay for a later date. Without the Cancellation Agreement, Smoky Vistas will not offer a reschedule for weather.
Power Outages: Sometimes while you are in the mountains, you will experience power outages due to passing storms or wind. If guest is staying in a property when the power goes out, please be aware that you will not have water until the power is restored as wells require electricity to work. Having an extra gallon or two of water available is always a good rule of thumb. Guest will have something to drink, able to flush the toilet, and be able to wash hands during the outage. If you experience a power outage during your stay, you may contact our office and we will gladly report it to the Sevier County Electric Company. Wildlife & Pest Control: Each property is treated regularly for insects. Unfortunately, on rare occasions, these creatures still find their way indoors. While we cannot refund for insects, we will take the appropriate measures to correct the problem. In the Smoky Mountains, there are a number of animals and wildlife species you may encounter. It is imperative that you DO NOT FEED ANY ANIMALS that you may come in contact with. Feeding animals directly or by not securing your trash cans may result in bodily injury or death.
Mountain Roads: Smoky Vistas does not guarantee any road surface conditions. Most roads in our area are well maintained, however, they are curvy and steep. Some properties may have gravel driveways or roads. While these roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. It is recommended that all guests have four-wheel drive and/or tire chains during these seasons. We do not refund due to road conditions. You are responsible for your own transportation. We cannot provide transportation or assistance for vehicles who have become stuck. We are not equipped with proper equipment to provide this service and will contact a tow company on your behalf. We are not responsible for any towing charges you may incur during your stay. Many roads are too difficult to maneuver a trailer. If you are pulling a trailer, please ask our staff if the roads to your property will allow it and/or if there is enough parking. For local road conditions, please call State Highway Department at 877.404.3028 or local at 865.436.5181.
Lost or Stolen Items: Smoky Vistas is not responsible for lost, stolen, or damaged items. Guest items which are found will be returned to our office. Items can be returned at guests’ expense. We will attempt to contact guest for any items left behind. Any items left behind will be held for a total of 30 days. After which any items not claimed will be donated. ALL firearms left in a property will be handed over to local law enforcement agency. You will have to contact them to retrieve your firearm. Absolutely no firearms will be shipped to any guest.
Fireworks/Firearms: The use of fireworks and/or firearms at your property is absolutely prohibited. This will result in immediate eviction without refund.